Refund, Exchange and Cancellation Policy
REFUND AND EXCHANGE POLICY:
We accept refunds and exchange within 7 days of receipt, only if:
- The wrong product was sent by the merchant.
- The product is defective.
Apart from these reasons we do not accept refund or exchange requests.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. Any charges incurred by Socks Apart as a result of the cancellation process will be charged to the client.